I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I digested from the conference. I will start it off by mentioning where to locate the presentation that was used for this session, to follow along with all the …
CLUS17: Contact Center Reporting : Cisco Unified Intelligence Center Read More »
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not …
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters Read More »
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers …
Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) – Posted to CCO Read More »
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others The Content The idea …
UCCX – Contact Center Express Implementation and Configuration Flow Read More »
Planning a successful Contact Center implementation using Cisco UCCX
