UCCX – Contact Center Express Implementation and Configuration Flow

As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others

The Content

The idea of this quick diagram is to guide you/me through a successful installation of a Cisco Contact Center Express.

  • CUCM preparation
  • UCCX Initial Configuration
  • Create all information related to RMCM
  • Create your Application relevant configuration

What to look forward to?

As my demo license expires in 9 days, expect to see the final videos and posts on Configuring UCCX 10.6 – creating a working application and few other things. The main idea is to bring our installation to UCCX 11.5 + migrating CAD to Finesse

About the Author:

Andres Sarmiento, CCIE # 53520 (Collaboration)
With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.

You can follow Andres using Twitter, LinkedIn or Facebook

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