contact center express

CLUS17: Contact Center Reporting : Cisco Unified Intelligence Center

I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I digested from the conference. I will start it off by mentioning where to locate the presentation that was used for this session, to follow along with all the

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UCCX Labs – Compilation of Videos and Posts for getting Familiar with UCCX

As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have

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Video – UCCX 10.6 Labs – Working with a script, creating the auto attendant and looking at the logic of the script

This video goes over working with the UCCX Script editor and the Steps The Video [youtube https://www.youtube.com/watch?v=wmNIVR-VqPM?rel=0&w=560&h=315] The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520

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Video – UCCX 10.6 Labs – Looking at Resources, creating the first queuing script, testing basic queuing

This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video [youtube https://www.youtube.com/watch?v=aUgM8Eosr5Y?rel=0&w=560&h=315] The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming

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UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters

Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not

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Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) – Posted to CCO

I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers

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