Let’s see, it has been a while since the last time you heard from me, but this time I will spare you the excuse! What is a Zero Downtime Upgrade? This is an upgrade where no matter from which version of VOS (CUCM, UNITY, and UCCX) you are coming from can be done with very […]
Zero Downtime Upgrades – An upgrade approach to avoid late nights Read More »
I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I digested from the conference. I will start it off by mentioning where to locate the presentation that was used for this session, to follow along with all the
CLUS17: Contact Center Reporting : Cisco Unified Intelligence Center Read More »
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have
UCCX Labs – Compilation of Videos and Posts for getting Familiar with UCCX Read More »
A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video [youtube https://www.youtube.com/watch?v=oB7LvcoiO3w&w=560&h=315] The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to
Video – UCCX Labs – Upgrade from 10.6 to 11.5 Read More »
This video goes over working with the UCCX Script editor and the Steps The Video [youtube https://www.youtube.com/watch?v=wmNIVR-VqPM?rel=0&w=560&h=315] The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video [youtube https://www.youtube.com/watch?v=aUgM8Eosr5Y?rel=0&w=560&h=315] The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters Read More »
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers
Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) – Posted to CCO Read More »
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others The Content The idea
UCCX – Contact Center Express Implementation and Configuration Flow Read More »
Planning a successful Contact Center implementation using Cisco UCCX
Planning a successful Contact Center implementation using Cisco UCCX Read More »
