Cisco UC

The Anatomy of a Call Recording Service – Cisco Unified Communications Manager

Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all about. My experience varies from different vendors and most of it comes to the same place, at least when preparing CUCM for Recording services. This post is …

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CLUS17: Cisco Spark all over CLUS – All Breakout Sessions need a Space, so all Sessions had a Space :)

This is going to be my Feedback on the Breakout sessions, as expected Cisco was ready for the challenge and the questions. I really don’t know if CLUS had the ability for you to join a Spark room simultaneously to the session, at least not in my previous CLUS over in 2014, when I guess …

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UCCX 11.5 Tomcat and Tomcat-ECDSA certificates for Cisco Finesse CUIC and the Admin Pages

I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to create this quick post to help others and Document the procedure. The certificates Overview I will go back a bit to give you a quick overview on …

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UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters

Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not …

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No voice-port when using NIM-1CE1T1-PRI – From Cisco Support community

I love the Cisco Support community, and credit should be given to all the people out there that work very hard on UC and Collaboration. Last night I was trying to turn up a PRI (Yeah, old technology right?) – So a client is terminating a PRI back to back with their equipment and on …

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Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) – Posted to CCO

I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers …

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Tropo Series: Creating a Voicemail Application with Tropo – That simple really?

I’m a bit surprised and impressed on the capabilities of Tropo, and this small post will show you why. Here is a quick and short tutorial on how to create a Voicemail application at the Tropo site The Code [PYTHON] Here is the sample code in Python, I believe this one is more readable for …

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Tropo Series: Ready to get Started with Tropo?

In case you are interested in getting your hands dirty with Tropo, here is some handy information What is Tropo? Tropo is a company that Cisco aquired not too long ago, but to be short and sweet, Tropo is a “cloud API platform that simplifies the addition of real-time communications and collaboration capabilities within applications” …

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