As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others The Content The idea […]
UCCX – Contact Center Express Implementation and Configuration Flow Read More »
Planning a successful Contact Center implementation using Cisco UCCX
Planning a successful Contact Center implementation using Cisco UCCX Read More »
Unified Communications and Collaboration is being getting so much speed in the last few months. There are many great and incredible additions from many big vendors out there, such as Cisco, Google, Microsoft and now Amazon is also playing on this space (I think it has been for a while). Amazon came up with another
Cisco Identity Services Engine 2.2 (ISE) New feature-set
Cisco Identity Services Engine 2.2 (ISE) New feature-set Read More »
Invalid Server Certificate – activating Spark Phone with Meraki Infrastructure
A quick post with the phases of the Attack continuum, and a high level list of the Security products offered by Cisco
Cisco and the Always Evolving Security Portfolio of Solutions – Fire Jumper Read More »
Video – UCCX 10.6 Labs – Understanding the CCX Editor, Validating a Script, Using the Reactive Script for Debugging
Video – UCCX Labs – rmcm user, jtapi user, skills, resource groups, contact service queues, resources, teams
Video – UCCX 10.6 SU2 Labs – CUCM Device Preparation – CTI Ports – CTI Route Points – Auto Attendant
A Collaboration Cloud Lab vs a Collaboration Home Lab
A Collaboration Cloud Lab vs a Collaboration Home Lab Read More »
