Video – UCCX 10.6 SU2 Labs – CUCM Device Preparation – CTI Ports – CTI Route Points – Auto Attendant

A quick video showing considerations and things to do to successfully configure and make UCCX work properly

The Video

The content

The video goes over:

  • Description of what we are doing
  • Creating Users
  • Creating CTI Ports or Port Control Groups
  • Creating a Trigger or CTI Route Point
  • Creating a UCCX Application and assigning a Script
  • Testing the UCCX Auto Attendant

What to look forward to?

I hope you enjoy looking at the videos, in case you have questions or doubts, please feel free to contact me

About the Author:

Andres Sarmiento, CCIE # 53520 (Collaboration)
With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.

You can follow Andres using Twitter, LinkedIn or Facebook

2 thoughts on “Video – UCCX 10.6 SU2 Labs – CUCM Device Preparation – CTI Ports – CTI Route Points – Auto Attendant”

  1. Pingback: Planning a successful Contact Center implementation using Cisco UCCX – Collaboration Engineer

  2. Pingback: UCCX Labs – Compilation of Videos and Posts for getting Familiar with UCCX – Collaboration Engineer

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