cisco collaboration

The Anatomy of a Call Recording Service – Cisco Unified Communications Manager

Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all about. My experience varies from different vendors and most of it comes to the same place, at least when preparing CUCM for Recording services. This post is …

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CLUS17: Cisco Spark all over CLUS – All Breakout Sessions need a Space, so all Sessions had a Space :)

This is going to be my Feedback on the Breakout sessions, as expected Cisco was ready for the challenge and the questions. I really don’t know if CLUS had the ability for you to join a Spark room simultaneously to the session, at least not in my previous CLUS over in 2014, when I guess …

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UCCX 11.5 Tomcat and Tomcat-ECDSA certificates for Cisco Finesse CUIC and the Admin Pages

I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to create this quick post to help others and Document the procedure. The certificates Overview I will go back a bit to give you a quick overview on …

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UCCX Labs – Compilation of Videos and Posts for getting Familiar with UCCX

As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have …

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Video – UCCX Labs – Upgrade from 10.6 to 11.5

A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video [youtube https://www.youtube.com/watch?v=oB7LvcoiO3w&w=560&h=315] The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to …

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Video – UCCX 10.6 Labs – Working with a script, creating the auto attendant and looking at the logic of the script

This video goes over working with the UCCX Script editor and the Steps The Video [youtube https://www.youtube.com/watch?v=wmNIVR-VqPM?rel=0&w=560&h=315] The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520 …

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Video – UCCX 10.6 Labs – Looking at Resources, creating the first queuing script, testing basic queuing

This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video [youtube https://www.youtube.com/watch?v=aUgM8Eosr5Y?rel=0&w=560&h=315] The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming …

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Video – Setting up a CIsco Collaboration Lab – SIP Trunk from UC520 to CUCM 11.5

Quick video warming up, ready to finish the UCCX series video on 10.6 – so I needed a way to test calling from my home phone to my lab The Video [youtube https://www.youtube.com/watch?v=e83siaAL2kU?rel=0&w=560&h=315] The Content Just basic troubleshooting of a call from UC520 to CUCM using SIP protocol What to look forward to? Not much …

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UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters

Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not …

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No voice-port when using NIM-1CE1T1-PRI – From Cisco Support community

I love the Cisco Support community, and credit should be given to all the people out there that work very hard on UC and Collaboration. Last night I was trying to turn up a PRI (Yeah, old technology right?) – So a client is terminating a PRI back to back with their equipment and on …

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