Video: Setting up a Collaboration Lab – Integrating CUCM and UCCX

Video detailing the basic steps to integrate CUCM and Contact Center Express

The Video

The Content

  • Get the configuration started
  • JTAPI/CTI Users
  • Getting an Admin User

What to look forward to?

I’m having too much fun with these videos and I think I will keep on doing them, of course, as time permits


About the Author:

Andres Sarmiento, CCIE # 53520 (Collaboration)
With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.

You can follow Andres using Twitter, LinkedIn or Facebook

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